Queue2
Queue2
A system design project reimagining the stationery store ecosystem to streamline flow and improve user experience.
A system design project reimagining the stationery store ecosystem to streamline flow and improve user experience.
See Queue2 in action
See Queue2 in action
See Queue2 in action
Disciplines
System Design
UX Research
User Experience
User Experience
Service Design
Service Design
Team
Abhinandit Singh
Abhinandit Singh
Anuja Malu
Anuja Malu
Manasi Vinze
Manasi Vinze
Priyansh Jolapara
Priyansh Jolapara
Sania Goidani
Sania Goidani
Riddhi Musmade
Riddhi Musmade
Process
Observation & Mapping
Observation & Mapping
System Thinking
System Thinking
Prototyping
Prototyping
MVP User Testing
MVP User Testing
Duration
1 week / 2025
1 week / 2025
Introduction
Introduction
Introduction
Queue2 reimagines the stationery store as a connected service ecosystem. Using systems design methods, we traced inefficiencies in space and workflow, leading to a queue-based spatial system that streamlined order, collection, and payment.
Queue2 reimagines the stationery store as a connected service ecosystem. Using systems design methods, we traced inefficiencies in space and workflow, leading to a queue-based spatial system that streamlined order, collection, and payment.
Queue2 reimagines the stationery store as a connected service ecosystem. Using systems design methods, we traced inefficiencies in space and workflow, leading to a queue based spatial system that streamlined order, collection, and payment.
System Study
Ideation
MVP Testing
System Study
Ideation
MVP Testing
Hover & select the stage you want to see
Select the stage you want to see
system study
system study
system study
Initial observations showed some workflow inefficiencies, with the owner managing crowding & overlapping requests amid cluttered layout.
First Impression
First Impression
First Impression
Initial observations revealed inefficiencies in space and workflow, with the owner juggling overlapping requests amid crowding and unorganised shelves. This highlighted key gaps in layout, process, and communication for deeper analysis.
Initial observations revealed inefficiencies in space and workflow, with the owner juggling overlapping requests amid crowding and unorganised shelves. This highlighted key gaps in layout, process, and communication for deeper analysis.
3 members
Est. in 2020
Pintu’s shop
“Jagah kam hai, baki sab apne hisaab se theek hai, hume andar ka pura pata hai.”
“Jugaad se kaam chal jaata hai, par bheed ho jaati hai toh kaam mushkil ho jaata hai.”
Knows every corner of the shop
Pintu Bhaiya's
Stationery
Pintu's Shop
“Jagah kam hai, baki sab apne hisaab se theek hai, hume andar ka pura pata hai.”
“Jugaad se kaam chal jaata hai, par bheed ho jaati hai toh kaam mushkil ho jaata hai.”
Est. in 2020
3 members
Know every corner by heart
Iceberg Model
Filtering the data into events, patterns, underlying trends and mental models to reach to the core of the system.
stakeholder Mapping
Mapped stakeholders on the basis on their interest and influence in the system which causes visible and invisible changes.
stakeholder Mapping
stakeholder Mapping
Mapping stakeholders clarified roles, influence and needs, which will guide towards targeted system improvements
Mapping stakeholders clarified roles, influence and needs, which will guide towards targeted system improvements in the longer run.
Iceberg Model
Iceberg Model
This revealed root causes and patterns beneath surface issues, guiding focused interventions.
This revealed root causes and patterns beneath surface issues, guiding focused interventions valuable to the ecosystem.
Iceberg Model
Filtering to reach the core
Filtering to reach the core layers
Iceberg Model
Evidence of the problem
Evidence of the problem
Evidence of the problem
sites of Intervanetion
Interventions targeted workflow, space, connectivity, self-service, and movement—streamlining operations and reducing congestion.
Leverage Points
We focused on high-impact leverage points: better connectivity, optimized layouts, guided flow, easy access, and improved staff efficiency.
Leverage Points
Leverage Points
We targeted leverage points that could create maximum impact: faster transactions through better connectivity, streamlined layouts, controlled user flow, accessible materials, and staff training to handle busy periods effectively.
We targeted leverage points that could create maximum impact: faster transactions through better connectivity, streamlined layouts, controlled user flow, accessible materials, and staff training to handle busy periods effectively.
Sites of Intervention
Sites of Intervention
Interventions focused on the workflow consistency, space optimization, network support, self-service and categorization, and controlled user movement. All aimed towards streamlining operations, reducing congestion.
Interventions focused on the workflow consistency, space optimization, network support, self-service and categorization, and controlled user movement. All aimed towards streamlining operations, reducing congestion.
Hover to expand
Hover to expand
Gigamap of the system
Gigamap of the system
Gigamap of the system
Pintu Bhaiya's Stationery
solution Ideation
solution Ideation
We brainstormed 20 interventions, from digital systems to vending machines, from addressing workflow, space, and customer flow. From this idea pool, we shortlisted and refined the most feasible and high-impact solutions.
We brainstormed 20 interventions, from digital systems to vending machines, from addressing workflow, space, and customer flow. From this idea pool, we shortlisted and refined the most feasible and high-impact solutions.
We brainstormed 20 interventions, from digital systems to vending machines, from addressing workflow, space, and customer flow. From this idea pool, we shortlisted and refined the most feasible and high-impact solutions.
Queue2
Queue2
Queue² is a system designed to streamline customer flow in the stationery store, reduce congestion, and ease staff workload using a structured order, collect, and pay framework supported by visual cues and guidance.
Targeting workflow, spatial layout, and user movement, the system delivers a low-effort, high-impact solution.
Queue² streamlines customer flow in the shop, reducing congestion and easing staff workload through a structured system supported by visual cues.
By optimizing workflow, space, and user movement, it offers a low-effort, high-impact solution.
OUT
IN
IN
What
A three-stage customer flow system, order, collect, pay, with clearly marked paths, and visual guidance to manage foot traffic efficiently.
Why
It addresses overcrowding, workflow issues, staff overload, and delays, ensuring smoother operations and better spatial use.
How
Using visual cues, labeled paths, and strategic payment points, the system ensures scalable, low-effort, high-impact improvements.
OUT
Why
It addresses overcrowding, workflow issues, staff overload, and delays, ensuring smoother operations and better spatial use.
IN
IN
How
Using visual cues, labeled paths, and strategic payment points, the system ensures scalable, low-effort, high-impact improvements.
What
A three-stage customer flow system, order, collect, pay, with clearly marked paths, and visual guidance to manage foot traffic efficiently.
MVP testing of Queue2
MVP testing of Queue2
MVP testing of Queue2
Post-MVP, Queue² was refined with posters, barricades, annotated the pathways, and repositioned shelves. Dividing the flow into order, receive, pay and guiding users to better network areas reduced congestion, optimized space, eased staff workload, and delivered a low-effort, high-impact solution for the system and Pintu Bhaiya :)
Post-MVP, Queue² was refined with posters, barricades, annotated the pathways, and repositioned shelves. Dividing the flow into order, receive, pay and guiding users to better network areas reduced congestion, optimized space, eased staff workload, and delivered a low-effort, high-impact solution for the system and Pintu Bhaiya :)
Post-MVP, Queue² added posters, barricades, and marked paths, improving flow, reducing congestion, and delivering a low-effort, high-impact solution for the system and Pintu Bhaiya :)
to sum it , Queue2 is
a low-effort, high-impact system that streamlines flow, reduces congestion, and eases staff load, through clear guided visual cues making the stationery shop more efficient.
to sum it up, Queue2 is
a low-effort, high-impact system that streamlines customer flow, reduces congestion, and eases staff workload. By reorganizing spatial layout and guiding movement through clear visual cues, it creates a smoother, more efficient stationery shop experience.
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